• Paul Kelson

Hermes creates 10,500 new jobs as online shopping surges

Hermes is creating 10,500 new jobs across the UK as part of a £100 million investment in expanding its capacity to cope with a surge in demand for home deliveries during the Coronavirus lockdown.

The delivery firm is looking for around 1,500 full-time staff, including some roles at its head office in Yorkshire, and throughout its UK network for drivers, warehouse operatives, managers and supervisors.

There are also opportunities for another 9,000 self-employed couriers nationwide, who will have the option of becoming 'self-employed plus' couriers with guaranteed holiday pay as part of Hermes’ workers rights deal with the GMB Union.

Recruitment for all roles is starting now in advance of the busy peak season of Black Friday, Christmas and New Year sales.

More than £30 million has been invested in Hermes' delivery operations this year, including the opening of an additional 90 new sub depots, new vehicles and new customer service technology.

The investment will be used to strengthen the company’s infrastructure to handle its predicted parcels volumes of 3.5 million each day during the Black Friday and Christmas period – almost double last year.

The company has already spent £8 million on PPE to ensure staff safety during the Coronavirus lockdown and seen a reduction in productivity of around 20 per cent since the start of the lockdown, due to necessary operational changes and social distancing.

However, it will not be accepting any money from the government for furloughed staff, but will instead self-fund this.

Martijn de Lange, chief executive at Hermes UK, said: “The pandemic has expedited the already phenomenal growth of online shopping and we see no sign of this changing - as a result, it is important that we have the right infrastructure and people in place to support this.

“This is good news for the many people who have sadly had their income affected and we are pleased to be able to support the UK economy with so many jobs at this time," he continued. "In that first fortnight of lockdown we had thousands of applications from pub staff, chefs, children’s entertainers, dog walkers, pub singers, beauticians, hairdressers, pilots and many, many others.”

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